Why Are Some StubHub Customers So Mad?

Aug 19, 2026 · 24 min

StubHub, a ticket resale platform, is facing a flood of complaints from World Cup fans who bought tickets months in advance, only to be stranded hours before the games. WSJ’s Hanna Krueger unpacks her months-long investigation into the company’s customer service and one disappointed fan recounts his troubles getting his refund. Jessica Mendoza hosts. Further Listening: - The Ticketmaster Breaku…